• Express Shipping
  • Gift Wrap
  • Genuine Products
  • Money Back Guarantee
Below FAQ are some common concerns of our clients before and after purchasing the item, if you have other questions, please just send it to dbtraders77@gmail.com
Go to My Orders in your account to track your package.
Go to My Orders in your account to find details for all your orders.
Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.
We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s).
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up.
You can raise a request to return your items with these simple steps: 1. Log into your account 2. Go to My Orders 3. Click on 'Return' against the item you wish to return or exchange 4. Fill in the details and raise a return request You can also raise the return request by simply email to: dbtraders77@gmail.com
Customer reviews should be relevant to the product in question. The product review section is for you to share your opinion on the product & for other shoppers to have an informed buying decision.
You can claim the warranty for your product by using the invoice at any authorized service center of the brand or contact us: dbtraders77@gmail.com
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
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